PRIVACY POLICY FOR RIDERS

This document was last updated on April 2, 2024

Drive Interested Customer Everywhere (trading as DICE) is a mobile transportation service platform that offers differentiated transportation services to meet the needs of users.

DICE (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by DICE.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, DICE. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

  -Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  -Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to DICE, which is responsible for your information under this Privacy Policy.
  -Country: where DICE or the owners/founders of DICE are based, in this case is Nigeria
  -Customer: refers to the company, organization or person that signs up to use the DICE Service to manage the relationships with your consumers or service users.
  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit DICE and use the services.
  -IP address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  -Personnel: refers to those individuals who are employed by DICE or are under contract to perform a service on behalf of one of the parties.
  -Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
  -Service: refers to the service provided by DICE as described in the relative terms (if available) and on this platform.
  -Third-party Service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  -Website: DICE’s site, which can be accessed via this URL: https://www.dice.com.ng/
  -You: a person or entity that is registered with DICE to use the Services.
  - GDPR (General Data Protection Regulation): It is a regulation in European Union law on data protection and privacy.
  - DPA (Data Protection Act): It governs the holding and processing of personal data.

What Information Do We Collect?

We collect information about you when you visit our website/app, register on our site, place an order, subscribe to our newsletter, complete a survey, or fill out a form.

This notice specifically applies to:

• Name / Username, Phone Numbers, Email Addresses, Billing Addresses.
• Payment information such as debit/credit card numbers
• Age (Optional)
• National ID number
• Password
• Selfie image as permitted or required by law
• Social media accounts for safety purposes and emergency contact numbers
• Geo-location of the rider, the time and the destination of a journey
• Information about disputes
• Identification data of the device on which the DICE app has been installed.

How do we use the information we collect?

The following are some possible uses for any information we may gather from you:

• We collect and use personal information in order to link riders with drivers and help them navigate cities more efficiently.
• To facilitate effective pick-up, we give drivers access to riders' phone numbers and geo-location information. Only when the DICE app is launched does geo-location information get gathered. When you close the DICE app, no more geo-location data is collected. In many countries, drivers are unable to view the phone numbers of riders; rather, they see a completely different number that momentarily switches to the rider's number, allowing communication between the two parties.
• Geo-location data may be used to address transportation service quality concerns.
• To inform riders about updates to the DICE app, we use their contact information.
• We collect data on driver and rider routes to study geographic coverage and make recommendations to drivers on the most efficient routes.
• We will contact with you using your name, phone number, and email address.
• We collect payment information so that we can process riders' payments for transportation services on behalf of drivers.
• Customer support data is collected on an individual basis and stored for the purpose of resolving complaints and improving service quality.

DISCLOSURE OF PERSONAL DATA

For the purposes outlined below, we must share Personal Data with third parties. Among these parties are:

• If you are a passenger with one of our driver partners, we may share your username, pick-up and drop-off locations with the driver who fulfills your service request.
• If you are a driver partner, we may share your Personal Data with your rider, including your name and photo, your car make, model, number plate, location, and average rating.
• If you use our service, we may share your Personal Data with our delivery partner and a selected merchant partner, including your order details and drop off location.
• We may share your name and contact information with our merchant partners if you are taking part in loyalty programs or marketing campaigns.
• If you are a delivery partner, we might provide your chosen merchant-partner and user access to your Personal Data, which includes your name, photo, vehicle's make, model, location, and average rating.
• If you use our service, we may disclose your Personal Data with the recipient of your parcel, and vice versa, as well as the delivery partner in charge of completing your request.
• If you use our in-app chat service, we may disclose your phone number and registered name with the other people involved.

Third parties related to your use of DICE Services 

It includes:

• If you use the "Share My Location" function or press the Emergency Button, we might disclose to third parties the location of a vehicle, the driver's name, and/or yours if you are a passenger of one of our driving partners.
• If you are a driver-partner, we may share your vehicle plate number and/or other personal information to the insurance company and/or your passenger in order to submit insurance claims.
• If you use our payment services, we may share your Personal Data with another person if you authorize and enable the connection of his or her third-party payment method to our payment service for the purpose of allowing you to pay on DICE.

Working with DICE account administrators that you can use

It includes:

• When you use the DICE for Business account provided by your employer, transaction data (classified as business expenses) may be sent to them.
• When you complete a transaction, the administrator of any community group to whom you have connected your DICE account may get transaction data.

Subsidiaries and affiliates

We share personal information with our affiliates, related businesses, subsidiaries, and jointly managed entities. The companies within the DICE group pool resources, including technology and infrastructure, to provide you with a consistent, relevant, and safe experience while using our products or services, as well as for the objectives detailed in this privacy notice.

We do this, for example, to make it easier for you to sign up for a new DICE Product or Service by automatically filling in your registration information from your past use of a DICE Product or Service.

DICE’s service providers and business partners

We may share Personal Data with vendors, consultants, marketing partners, research firms, and other service providers or business partners. This comprises:

• Payment processors and facilitators;
• Debt collectors;      
• Credit bureaus, alternative credit scoring agencies and any other credit reporting organizations;
• Background check and anti-money laundering service providers;
• Cloud storage providers;
• Document storage and management providers;
• Advertising and marketing partners and platform providers;
• Data analytics providers;
• Research partners, including those performing surveys or research projects in partnership with DICE or on DICE’s behalf;
• Educational and training institute partners;
• Fleet and merchant partners;
• Insurance and financing partners;    
• Third party intermediaries involved in the managed investment of funds, such as brokers, asset managers, and custodians;
• Service providers who perform identity verification services; and
• Vehicle solutions partners, vendors or third-party vehicle suppliers.

Such as

• DICE may share your Personal Data with a DICE partner if you used a promotion or made a service request via a third party. 
• If you rented a vehicle from one of our recommended fleet partners to drive with DICE, we may share relevant information (e.g., account status, applicable incentives/promotions, and ride statistics) for collaborative efforts.

Legal advisors and governmental authorities

We may disclose your Personal Data to our legal advisers, law enforcement officials, government officials, and other third parties. This could happen to satisfy the aforementioned legal requirements or in any of the following situations:

• When it becomes necessary to react to an emergency posing a risk to someone's life, health, or safety.
• In situations where it is required for the benefit of the public (such as during a public health emergency, to locate missing individuals, or to protect our neighborhood).
• Observe court orders and other mandates imposed by the government, law, or regulations.
• Enforce our Terms of Service or any other agreement.
• In the event of a claim or disagreement, we need to protect our rights and property.

Business transfers

We may release your personal information to other parties as part of a purchase, sale, merger, joint venture, consolidation, restructuring, financing, or other type of business transaction. However, your Personal Data will continue to be subject to our commitments as specified in any prior Privacy Notice to which you have agreed.

Governing Law

This Privacy Policy is subject to Nigerian law, exclusive of its conflict of law’s provisions. You consent to the courts' exclusive jurisdiction in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, with the exception of people who may have rights to file claims under the Privacy Shield or the Swiss-US framework. This Agreement and your use of the website/app are governed by the laws of Nigeria, except its rules regarding conflicts of law.

There may be additional local, state, federal, or international regulations that apply to your use of the website or app. By using DICE or contacting us directly, you indicate that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, you should not visit our website or use our applications or services. You will be considered to have accepted any changes to this Privacy Policy if you continue to use the website or Applications, interact directly with us, or use the website or Applications after we post updates that do not materially alter how your personal information is used or disclosed.

• In order to fulfill service agreements with riders, personal data is processed. We gather and process the personal information that riders provide during the installation and usage of the DICE app. Rider consent to the processing of their identity and geolocation data is a requirement to use DICE services.
• Personal data can be processed for legitimate reasons, such as investigating and detecting fraudulent payments.

Recipients

• Riders' personal information is only visible to drivers who have enabled the DICE app; in this case, the driver can view the rider's name, phone number (which is hidden in some countries), and geolocation data.
• The rider's identity and phone number (which may be disguised in some countries) will remain visible to the driver for one full day after the transportation service is completed. Drivers are required to do this in order to address any issues pertaining to the provision of services, such as contacting the rider if something was left in the car.
• Riders can review and comment on the quality of service anonymously, and drivers are not given their identities or phone numbers.
• Depending on the rider's location, personal information may be disclosed to DICE local subsidiaries, representatives, affiliates, agents, and the like. This privacy notice's standards shall be followed when processing personal data.

Security and Access

• Any personal data gathered while providing services is transferred to and kept in Google Cloud Platform, Inc.'s global data centers. Only authorized DICE personnel and partners have access to the personal data, and they may do so only to resolve issues related to the use of the services (including transportation disputes).
• To the extent required to provide customer service, DICE and its partners may have access to personal data.
• On the DICE app, riders can view and change their personal information.
• Partner delivery companies and drivers are screened before being allowed to use our services.
• Detecting risky driving behaviors such as speeding, hard braking, and acceleration, and offering personalized feedback to drivers.
• When you log in to DICE, you are required to verify your identity.
• Using device, location, profile, usage, and other Personal Data to prevent, identify, and combat fraudulent or dangerous behaviors.
• When the emergency button or the "Share My Location" feature is activated, it informs drivers and passengers of the location and details of their driver partners.
• Ensure that our terms & conditions and policies are followed.

User Support

In order to address user support concerns, we utilize Personal Data. It includes:

• Examine and resolve issues.
• Track and enhance our replies to user support;
• Address inquiries, remarks, and suggestions.
• Inform you about the actions done to resolve user support issues.

When does DICE use customer information from third parties?

We obtain certain information about you from other sources when you contact us. We acquire information from a third party that provides DICE with automatic fraud detection services, such as when you supply us with your email address to express your interest in being a partner or customer. We also occasionally collect data from publicly accessible social media platforms. You may control how much of your information social media platforms share by visiting these websites and modifying your privacy settings.

Do we share the information we collect with third parties?

The data we collected, both personally identifiable and non-personal, may be disclosed to advertisers, content sponsors, promotional and marketing partners, and other businesses who provide our content or whose products and services we think you would find interesting.

Additionally, we may disclose or transfer your personal and non-personal information to our successors-in-interest in the event of a merger, asset sale, or other corporate reorganization. We may also share it with our existing and potential associated firms and business partners.

We may collaborate with trustworthy third-party service providers to manage and host our servers and the website/app, store and store databases, manage emails, handle marketing storage, process credit cards, provide customer support, and finish orders for products and services you might purchase through the website/app, among other tasks and services. We may likely share certain non-personal information with these third parties in addition to your personal information so that they can perform these services for us and you.

Third parties, such as web analytics partners, application developers, and ad networks, may be granted access to some of the data in our log files, including IP addresses, for analytics reasons. When you visit a website or app, your IP address can be used to determine its general location as well as other technical characteristics such as connection speed, whether you accessed the site or app in a public place, and the type of device you used. They may aggregate data regarding our advertising and what you see on the website or app in order to offer auditing, research, and reporting services for us and our advertisers.

We may disclose personal and non-personal information about you to government or law enforcement officials or private parties in order to respond to claims, legal process (including subpoenas), protect our rights and interests or those of a third party, ensure the public's or any individual's safety, prevent or stop any illegal, unethical, or legally actionable activity, or in accordance with applicable court orders, laws, rules, and regulations.
 
Research and development and security

We may utilize the personal information we collect for research, testing, and product development. This enables us to better understand and analyze your needs and preferences, protect your personal information, improve the security and safety of our services, develop new features, goods, and services, and accelerate the development of financing and insurance solutions.

Retention

• Your personal information will be kept for as long as your rider account is active. If your account is closed, your personal data will be erased from the databases (in accordance with the policies outlined in this section), unless such data is necessary to be preserved for accounting, dispute settlement, or fraud prevention.
• Financial information on transportation services given to riders shall be retained for three years following the last travel.
• Information needed for accounting purposes will be kept for seven years (after the most recent trip).
• The information will be kept on file for ten years in case there are any suspicions of fraud, criminal activity, or the provision of incorrect information.
• In the event of a payment dispute, data will be retained until the claim is fulfilled or the claim expires.
• Data about journey histories will be kept for three years before being anonymised.
• Please be aware that your personal data is not deleted when you uninstall the DICE app from your smartphone.
• If you have not used the DICE app in three years, we will inform you and request confirmation that your account is still active. If you don't respond, your account will be deactivated and your personal information will be removed, unless it needs to be kept for record-keeping, fraud protection, or accounting reasons.

When you provide Personal Data of other individuals to us

There are situations in which you may provide us with Personal Data that belongs to third parties such as (spouse, family members, or friends). You can include them in our in-app chat feature by registering them as recipients or beneficiaries, as well as by adding them as your emergency contact. If you provide us with their personal information, you represent and guarantee that you have their permission to collect, use, and disclose it in accordance with this Privacy Notice.

Deletion

Please be aware that requesting the deletion of your personal information is only possible if your account is terminated. Consequently, you will not be able to use the DICE app with a deleted account. We shall promptly address and provide a timeframe for the deletion of any personal information you request via email.

Profile Deletion

Users can erase their personal information at any time by following the easy steps outlined below. It is important to realize that after your personal information has been erased, you will not be able to retrieve it and will need to register again.

• Login to the Dice Rider or Driver App with valid credentials.
• Click “Account” icon at the lower task bar.
• Select “Manage Account”.
• Click “Delete Account” option to delete your account.
• Input required phone number to disseminate OTP.
• Click “NEXT” button.

Portability
We shall respond within a month of receiving an email requesting a transfer of personal data (including the destination) and provide an anticipated transfer date. Once we have authenticated the customer, we will provide you with your personal information, which will include contact information, trip history for the previous three years, and payment information.

Direct Marketing

We will only use your e-mail address and/or phone number to deliver direct marketing messages if you have granted us permission to do so through the DICE website or the DICE app. We may tailor direct marketing messages based on how you use DICE services. Please click the "Unsubscribe" link in the footer of our emails or in the DICE app's profile section if you would like to stop receiving direct marketing messages.

We may use your Personal Data to send you marketing materials regarding DICE events, promotions, products, services, and events, as well as sponsors, advertisers, and partners, as well as tailored products and services (depending on your profile). It includes:

• Deliver you exclusive deals from across all of DICE's service offerings that might be of interest to you.
• Provide you with notifications, bulletins, information, mailers, marketing materials, exclusive benefits, and joyous holidays.
• Inform, invite, and manage your involvement in our events and activities.

We may use a number of methods to reach you with this marketing when it's appropriate, including calls, SMS, chat applications (including Telegram, WhatsApp, and Snapchat), email, and push notifications.

If you want to stop receiving marketing communications, please click the unsubscribe link in the relevant email or message. Alternatively, you may adjust your options in our App's settings. Although you can unsubscribe from marketing or promotional emails, DICE may still send you messages about your account and/or services (such as awards, transaction details, two-factor authentication, and so on).

How Do We Protect Your Information?

We use several security methods to protect your personal information whenever you place an order, enter, submit, or access it. A secure server is accessible. Every sensitive or credit card number submitted is encrypted and transmitted to our payment gateway provider's database via Secure Socket Layer (SSL) technology. The information is only accessible to individuals who have been granted specific access rights to these systems, and even then, they are required to keep it discreet.
 
Your credit card information, social security number, bank account information, and other personal information are never saved after a transaction. We cannot guarantee that the information you supply to DICE will be entirely secure, or that a breach of our technical, managerial, or physical protections will not allow access to, disclosure of, alteration of, or destruction of your information on the Service.

Could my information be transferred to other countries?

DICE got its start in Nigeria. Information obtained from your use of our help services, website, applications, or direct interactions with us may occasionally be forwarded to our employees, offices, or other third parties located around the world. This information can be seen and hosted anywhere in the globe, including countries with no universal applicability rules controlling the use and export of such data. To the extent permissible by relevant legislation, you freely consent to the hosting and trans-border movement of such information if you use any of the aforementioned.

Is the information collected through the DICE Service secure?

We implement security precautions to keep your information safe. We have put in place managerial, electronic, and physical procedures to help safeguard, prevent unauthorized access, maintain data security, and use your information correctly. However, neither humans nor security measures—including encryption—are perfect. Other factors include blunders, deliberate criminality, and policy noncompliance. As a result, we cannot guarantee the absolute security of your personal information, even if we take reasonable efforts to protect it. You agree that the standards used to assess our adherence to any non-disclaimable responsibility imposed by relevant law to protect your personal information will be intentional misbehavior.

Can I update or correct my information?

Your connection with DICE governs your right to request updates or corrections to the data it gathers. Employees have the ability to amend or update their personal data, as outlined in our internal employment policies.

Customers can make the following requests to limit the uses and disclosures of personally identifiable information. Please contact us to:  (1) Modify or update your personally identifiable information; (2) adjust your options for communication and other information we provide you; (3) By deleting your account, we can erase any personally identifiable information we have on you from our systems.

 Any updates, corrections, revisions, or deletions will have no effect on any information that we maintain or have previously disclosed to third parties in accordance with this Privacy Policy. To protect your security and privacy, we may take reasonable steps (such as requesting a special password) to verify your identity before allowing you to access your profile or make changes. You are accountable for maintaining the confidentiality of your unique password and account information at all times.

Please be aware that owing to technological constraints, we are unable to entirely delete all records of the information you have provided us. Your information may exist in an inerasable copy that we will find difficult or impossible to locate since we must back up our systems to prevent data loss. Upon receipt of your request, we will update, correct, alter, or delete all personally identifiable information in databases and other easily searchable media that we use on a regular basis.

Contacting the company with which you conduct business can assist you, as an end user, in requesting that we receive, update, or delete any information we may have about you.

Use of Personal Data

DICE may use your Personal Data for the purposes outlined below. ("Intentions"). Furthermore, if you use the service in multiple capacities (for example, if you use multiple DICE Services or if you are both a driver partner/delivery partner and a consumer), we may link your Personal Data collected across your various capacities to facilitate your use of our Services and for the Purposes listed below:
Providing services and features
We will use your personal information to provide, modify, update, and improve our apps, websites, and services. This use of your personal data entails:

• Provide, maintain, and improve our Services;
• Undertake internal administration and operations include data analysis, testing, and research; monitoring and analyzing usage and activity trends; and troubleshooting software faults and operational issues.
• Send or facilitate communications (i) between the Customer and the Third Party service, such as Estimated Time of Arrival (ETAs), or (ii) at your request, between you and a contact in conjunction with your usage of specific services, such as referrals or invites.
• Send you correspondence about DICE and other companies, as permitted by applicable laws, such as administrative or service-related messages, receipts, and other communications we believe will be of interest to you. This correspondence may include details about new or existing products, services, promotions, news, and events.
• Process contest, giveaways, or other promotional entries, as well as any associated awards.
• Allow you to participate in interactive aspects of our services.
• Maintain the security and safety of our services, which includes screening customers and Third Party services before allowing them to use them and on a regular basis. When allowed by law, we may also review background checks to help stop customers and/or Third Party services from using our services in an unsafe or inappropriate manner.
• Prevent, detect, and battle fraud or dangerous behavior, including the use of device, location, profile, usage, and other data.
• Personalize and improve services by providing or recommending features, content, social connections, referrals, and adverts.
• In certain territories, customer and third-party service ratings and comments are used to encourage compliance with DICE Rides' Terms of Service and to deactivate Third Parties with low ratings or who have otherwise broken such standards.
• Use Google Maps/Earth search results to improve location services by modifying, reordering, augmenting, or otherwise.
• If you utilize the alert button in the DICE Rides mobile app, we'll find you.
• To inquire about your experience with our Services, including your interactions with specific Third Parties.

Personnel

If you are a DICE employee or applicant, we collect information that you provide voluntarily. We use the information acquired for human resource purposes to evaluate applications and give benefits to employees.

Please contact us if you want to update or rectify your information, change your preferences for receiving messages and other information from us, or get a copy of the information we have about you. Please be aware that any additions, deletions, edits, or corrections won't affect any other data we have on file or data we have already sent to third parties in accordance with our privacy policy.

Dispute Resolution

Disputes relating to the processing of personal data are resolved through customer support (support@dice.com.ng).

Links to Other Websites

This Privacy Statement is specific to the Services; you may find links to other websites that are not under the management or control of DICE within the Services; we do not monitor, investigate, or verify the completeness or accuracy of such websites, nor are we responsible for the views, content, or accuracy expressed on them. When you use a link to leave the Services and visit another website, please be aware that our Privacy Policy is no longer in effect. Third parties may use their own cookies or other methods to collect information about you when you browse and interact on any other website, including those that are linked to our platform.

Advertising

DICE accepts no responsibility or liability for the conduct or content of those advertisements and sites, or for the offerings made by third parties, and makes no representations about the accuracy or applicability of any of the information contained in those advertisements or sites. It is possible that this app or website contains links to or advertisements from outside sources.

Advertising helps to keep DICE and a variety of other websites and services free to access. Ads are carefully selected to ensure optimum relevance, safety, and minimal of intrusiveness.

DICE does not support or advocate any websites, goods, or services offered by third parties. This includes hyperlinks to other websites that advertise goods or services. DICE accepts no responsibility for any promises made, the quality or dependability of the goods or services provided in any advertisement, or the content of any advertisement.

Cookies for Advertising

These cookies collect information about how you use the website, app, and other websites over time in order to enhance the relevancy and efficacy of online advertisements for you. This is referred to as interest-based advertising. They also ensure that advertising are delivered correctly for advertisers and that the same ad does not appear repeatedly. Without cookies, a marketer finds it difficult to reach its target audience or track the amount of clicks and ad impressions.

Cookies

DICE uses "cookies" to keep track of the portions of our website you have visited. A cookie is a piece of data that your web browser stores on your computer or mobile device. While using our website or app does not require cookies, we do use them to enhance its functionality and efficiency.

However, if these cookies are deleted, we might not be able to remember that you have already logged in, so you might have to enter your login details every time you use the website or app. Videos, for example, may not function properly. Most web browsers can be set to refuse cookies.

You may be unable to utilize certain parts of our website correctly or at all if you disable cookies. No personally identifiable information is ever stored in cookies.

Blocking and Disabling Cookies and Similar Technologies

Regardless of your location, you can disable cookies and associated technologies in your browser. However, this may hinder our website from functioning properly and prevent you from fully utilizing all of its features and services. Furthermore, if you block cookies in your browser, you may lose certain saved data (such as login credentials and site preferences).
Using different browsers, you can access different controls. You will have to manually delete the cookie from your browser; refer to your browser's help menu for further information. Disabling a cookie or group of cookies does not erase the cookie itself.

Remarketing Services

We use remarketing strategies. In digital marketing, remarketing, also known as retargeting, is the practice of presenting adverts to visitors who have already visited your website throughout the internet. Ads are displayed on websites and platforms that people visit, providing the impression that your company is "following" them throughout the internet.

Payment Details

We pledge to keep all credit card information you give us, as well as any other payment processing details you provide, secret.

Kids' Privacy

We do not conduct business with anyone under the age of eighteen. We do not knowingly collect personally identifying information from minors. If you are a parent or legal guardian and believe your child has given us Personal Data, please contact us. If we discover that we collected Personal Data from persons under the age of 18 without parental consent, we take action to erase it from our servers.

Changes to Our Privacy Policy

This privacy statement may need to be updated to more correctly reflect any changes to our services or policies. We may also need to modify our policies. We will notify you of any changes to this Privacy Policy, for example, through our Service, and give you the opportunity to evaluate them before they go into effect, unless required by law. If you continue to use the Service, you will be legally bound by the newly revised Privacy Policy. If you disagree with this or any future revisions to the Privacy Policy, you can deactivate your account.

Third-Party Services

We may provide links to third-party websites or services ("Third-Party Services"), or we may display, incorporate, or make available third-party material (including data, information, apps, and other products and services). You acknowledge and agree that DICE will not be held liable for any Third-Party Services, including their timeliness, accuracy, completeness, validity, copyright compliance, legality, decency, quality, or any other factor. DICE disclaims all duty and obligation for Third-Party Services, whether provided to you or any other person or entity.

Third-Party Services and links to them are provided solely for your convenience; you access and use them at your own risk and in accordance with the terms and conditions established by those third parties.

Facebook Pixel

Facebook Pixel is an analytics tool that allows you to assess the effectiveness of your advertising by analyzing user behavior on your website. The pixel can be used to ensure that your adverts are seen by the intended audience. Facebook may collect information about your device when you use the Facebook Pixel. Facebook Pixel collects information that is retained in accordance with Facebook's privacy policies.

Tracking Technologies
Google Maps API

Among the many useful applications of the Google Maps API are route planning, mashup creation, live data visualization synchronized with location, searchable map creation, custom map creation, and check-in capabilities.

• For security reasons, the Google Maps API may gather information about you and your device.
• The Google Maps API collects information in compliance with its Privacy Policy.

Cookies

While using our website or app does not require cookies, we do use them to enhance its functionality and efficiency. However, if these cookies are deleted, we might not be able to remember that you have already logged in, so you might have to enter your login details every time you use the website or app. For instance, videos might not work as intended.

The Data Protection Principles include requirements such as:

• Personal data must be processed fairly, legally, and transparently, and it should only be used in ways that a person would reasonably anticipate.
• Personal data should only be acquired and used for a specified purpose. When organizations collect personal data, they must state why they need it.
• Personal information should only be kept for as long as is required to fulfill its purpose.
• People subject to the GDPR have the right to access their personal data. They can also seek a copy of their data, as well as have it updated, erased, limited, or moved to another organization.

Individual Data Subject's Rights - Data Access, Portability and Deletion

Our commitment is to help our clients comply with the GDPR's data subject rights regulations. To process or store any personal data, DICE only works with thoroughly verified, DPA-compliant providers. If your account is not removed, we keep all interactions and personal information for six years. In such cases, we will keep your data for no longer than 60 days before deleting it in accordance with our Terms of Service and Privacy Policy.

It is widely acknowledged that if you conduct business with European Union clients, you must allow them to access, update, recover, and delete their personal data. As we were designed to be self-service, we have always given you access to both your own data and that of your customers. If you have any queries regarding how to use the API, our customer service staff can help.

Our Privacy Policy has been revised to provide you with complete transparency about the information we collect and use when you visit our website. By accessing our website/app, registering, or making a purchase/booking, you acknowledge and agree to the terms of our Privacy Policy.

Contact Us

If you have any questions, please do not hesitate to contact us -Via Email:  support@dice.com.ng and online form.


PRIVACY POLICY FOR DRIVERS

This document was last updated on April 2, 2024

Drive Interested Customer Everywhere (trading as DICE) is a mobile transportation service platform that offers differentiated transportation services to meet the needs of users.

DICE (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by DICE.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, DICE. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as:

  -Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as your language preference or login information.
  -Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to DICE, which is responsible for your information under this Privacy Policy.
  -Country: where DICE or the owners/founders of DICE are based, in this case is Nigeria.
  -Customer: refers to the company, organization or person that signs up to use the DICE Service to manage the relationships with your consumers or service users.
  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit DICE and use the services.
  -IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  -Personnel: refers to those individuals who are employed by DICE or are under contract to perform a service on behalf of one of the parties.
  -Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification of a natural person.
  -Service: refers to the service provided by DICE as described in the relative terms (if available) and on this platform.
  -Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.

  -Website: DICE’s site, which can be accessed via this URL: https://www.dice.com.ng/
  -You: a person or entity that is registered with DICE to use the Services.
- GDPR (General Data Protection Regulation): It is a regulation in European Union law on data protection and privacy.
  - DPA (Data Protection Act): It governs the holding and processing of personal data.

This notice specifically applies to:

• Riders: individuals who request or receive transportation, including those who receive transportation requested by another individual.
• Drivers: individuals who provide transportation to Riders individually or through partner transportation companies.
• Delivery Recipients: individuals who request or receive food, or other products and services.
• Delivery Persons: individuals who provide delivery or other services.

 What Information Do We Collect?

When you use our website or app, register as a Driver, place an order, sign up for our newsletter, answer a survey, or complete a form, we collect information from you. Also, we collect the user generated content such as comments, ratings and reviews.

• Full name, e-mail, phone number, home address, proof of residency, profile picture, date of birth, gender, Taxation Identifier Number (Corporate clients), relevant insurance.
• National ID number,
• Geo-location of drivers and driving routes.
• Information about vehicle (including type, make, model, year of manufacture, color, registration certificate data, license plate number, vehicle inspection report, vehicle image).
• Driver’s efficiency and ratings.
• Banking information
• Driver’s license, photo, profession and identity documents.
• Information about criminal records and background checks. The financial data of providing transportation services is not considered as personal data, because drivers provide services in the course of economic and professional activities.

Invariably, chat messages, emails with attachments, recordings of phone calls you make to us, and related records are examples of information you may transmit to us.

Promotional information: We may occasionally operate automotive branding, referral, and other promotional campaigns. If you want to participate in such programs and get incentives, payments, or other benefits, we may ask for your name, email address, user ID, phone number, payment or banking information, home address, social network account, car type, and an image.

How do we use the information we collect?

In order to improve user experience, we also gather data from mobile devices, though participation in these features is entirely voluntary:

• We collect and use personal information in order to link riders with drivers and help them navigate cities more efficiently.
• Driving routes and geolocation data are processed to analyze the surrounding region and provide recommendations to drivers. If you do not wish to reveal your geolocation to riders, you must close the DICE app or specify in the app that you are offline and do not now provide transportation services.
• The driver's license, identity documents, and criminal history and offenses are all reviewed to ensure compliance with legal requirements and the acceptability of pursuing a career as a driver.
• The DICE app displays the driver's photo, name, and vehicle details so that riders can recognize the driver and car.
• The DICE Driver Portal will provide you summaries detailing your driving efficiency and ratings. A summary and ratings of the driver are required to provide dependable services for riders.

Governing Law

• Personal data is processed in order to fulfill the terms of the contract with the driver. The processing of driver identification and geolocation data is required before using the DICE services.
• Personal data may be processed in the legitimate interest of investigating and detecting fraudulent payments.
• Data on criminal history and offenses is processed in order to comply with a legal duty.

This privacy statement is subject to Nigerian law, exclusive of its conflict of law’s provisions. Except for those who may be entitled to bring claims under Privacy Shield or the Swiss-US framework, you agree to the exclusive jurisdiction of the courts with respect to any action or dispute occurring between the parties under or in connection with this Privacy Policy.
 
This Agreement and your use of the website/app shall be governed by Nigerian laws, excluding its conflict of law regulations. Certain local, state, national, or international laws may apply to your use of this website/app. By using DICE or contacting us directly, you indicate that you agree to this Privacy Policy. If you do not agree with this Privacy Policy, you should not visit our website or use our services. Continued use of the website, direct communication with us, or following the publishing of modifications to this Privacy Policy that do not significantly alter the use or disclosure of your personal information indicates that you accept those changes.

Recipients

Your personal information will only be shared with riders whose orders you have accepted. The riders will see the driver's name, the car, the phone number, and geo-location and photo information. The driver's personal information is also included on the receipt.

Depending on the driver's location, the personal information may be shared with DICE local subsidiaries, representatives, affiliates, agents, and other parties. We will process your personal information in compliance with our privacy policy's rules. Our Privacy Policy has been revised to provide you with complete transparency about what data is collected and used when you visit our site. By using our website/app, registering, or making an order or request, you understand and agree to the terms of our Privacy Policy.

Security and Access

• All personally identifiable information obtained during service delivery is transferred to and stored in secured Data centers. Personal data is only accessible to authorized DICE and partner workers, and even then, only to the degree required to resolve disputes about transportation services and other difficulties emerging from their use.
• DICE and its partners may have access to personal data in order to provide customer support.

Processing Riders Personal Data

• You are not allowed to handle rider personal information without DICE's approval. It is absolutely forbidden for you to contact riders or to collect, record, store, grant access to, use, or combine the personal information that riders submit or that you have access to via the DICE app for any reason other than offering transportation services.
• When processing riders' personal data, you must follow the instructions in the Privacy Policy for Riders (https://www.dice.com.ng/). If you don't follow our guidelines for processing riders' personal data, we have the right to deactivate your driver account and take legal action against you.

When does DICE use customer information from third parties?

Certain information that you supply to us is obtained from third parties. We receive information from a third party that provides DICE with automatic fraud detection services, such as when you supply us with your email address to show interest in being a partner or customer. Occasionally, we collect data from public social networking platforms. You may control how much of your information social media platforms share by visiting these websites and modifying your privacy settings.

Do we share the information we collect with third parties?

Our content providers, contest sponsors, advertising agencies, promotional and marketing partners, and other entities whose goods or services we feel you may be interested in may have access to the personal and non-personal information we have collected. Furthermore, in the event of a merger, asset sale, or other type of corporate restructuring, we may disclose or transfer your personal and non-personal information to our successors in interest. We may also share it with our existing and potential associated companies and business partners.

We may collaborate with reputable outside service providers to handle tasks and provide services for us, such as managing and hosting our servers and website/app, storing and storing databases, managing emails, marketing storage, processing
credit cards, providing customer support, and completing orders for goods and services purchased through the website/app. We will likely share some non-personal information with these third parties in addition to your personal information so that they can perform these services for us and you.

We may grant third parties, such as web analytics partners, application developers, and ad networks, access to portions of our log file data, including IP addresses, for analytical purposes. When you visit a website or app, your IP address can be used to determine its general location as well as other technical characteristics such as connection speed, whether you accessed the site or app in a public place, and what device you used. They may compile data about our advertising and what you see on the website or app for the purpose of auditing, studying, and reporting on our behalf and those of our advertisers.

We may disclose personal and non-personal information about you to government or law enforcement officials or private parties in order to respond to claims, legal process (including subpoenas), protect our rights and interests or those of a third party, ensure the public's or any individual's safety, prevent or stop any illegal, unethical, or legally actionable activity, or in accordance with applicable court orders, laws, rules, and regulations.

Access, Correction, Retention, Deletion and Data Portability

Personal information can be accessed and modified using the DICE Driver Portal. Your personal data will be retained on file as long as your driver's account is active. Even if you close your account, your personal information will be retained for an additional three years. Files containing information needed for accounting must be maintained for seven years. In the event that there are any suspicions of fraud, false information, or administrative or criminal violations, the information will be retained on file for ten years. In the event of a disagreement, the information will be kept on file until the claim is settled or it expires. Within one month after receiving an email requesting the deletion and transfer of personal data (to what destination), we respond and provide specifics regarding the timeline for such measures.

How Do We Protect Your Information?

When you place an order or request, enter, submit, or access your personal information, we take a variety of precautions to keep it safe. We grant users access to a secure server. All credit card or sensitive data is encrypted and delivered to our Payment gateway provider's database via Secure Socket Layer (SSL) technology, where it is only available to those who have been granted specific access permissions and are committed to keep the information confidential.

Personal information, such as credit card numbers, social security numbers, bank account information, and so on, is never kept on file after a transaction. We cannot guarantee that the information you supply to DICE will be entirely secure, or that a breach of our technical, managerial, or physical protections will not allow access to, disclosure of, alteration of, or destruction of your information on the Service.

Could my information be transferred to other countries?

DICE was founded in Nigeria. We may send information we gather from you via our website, direct interactions, or the usage of our help services to our offices, employees, or third parties located around the world. It can also be seen and hosted anywhere in the globe, including in countries where there are no general regulations controlling the use and transfer of such data. If you use any of the aforementioned services, you freely consent to the trans-border transmission and hosting of such information, to the extent permitted by law.

Is the information collected through the DICE Service secure?

We implement security precautions to keep your information safe. We utilize administrative, technical, and physical measures to protect, prevent unauthorized access, ensure data security, and use your information responsibly. However, security solutions, including encryption, are not perfect, and neither are individuals. People can also make mistakes, conduct crimes on purpose, or break the rules. As a result, while we take reasonable efforts to protect your personal information, we cannot guarantee its perfect security. You understand that any non-disclaimable obligation under applicable law to protect your personal information will be judged by our purposeful misbehavior.

Can I update or correct my information?

Your connection with DICE governs your right to request updates or corrections to the data it gathers. Employees can update or correct their personal information, as stated in our internal corporate employment policies. Customers may request that specific uses and disclosures of personally identifiable information be restricted in the ways described below. Reaching out to us will enable you to:

• Update or correct your personally identifiable information.
• Adjust your preferences for communications and other information you received from us.
• If any of the following paragraphs apply to you, please terminate your account in order to remove any personally identifiable information we may have about you.

Any updates, corrections, revisions, or deletions will have no effect on any information that we maintain or have previously disclosed to third parties in accordance with this Privacy Policy. To protect your security and privacy, we may take reasonable steps (such as requesting a special password) to verify your identity before allowing you to access your profile or make changes. You are accountable for maintaining the confidentiality of your unique password and account information at all times.

As a result technological restrictions, we are unable to totally remove the information you have supplied to us. Your information may exist in an unreadable copy that we will find difficult or impossible to locate since we must back up our systems to prevent data loss. Subsequently, the receipt of your request, all personal data stored in databases that we regularly use, as well as other easily searchable media, will be updated, corrected, modified, or destroyed as soon as it is reasonable and technically feasible.

If you are an end user and would like to update, delete, or get any information we hold about you, please contact the organization where you are a customer.

Personnel

If you are an applicant or a DICE staff member, we collect information that you willingly provide to us. We use the data collected for Human Resources to deliver benefits to employees and screen candidates. Please get in touch with us to: (1) update or correct your information; (2) change your preferences regarding communications and other information you get from us; or (3) To receive a copy of the information we have on you. Any updates, corrections, changes, or deletions to this information will have no effect on any other information we retain on file or information we have previously provided to third parties in accordance with this privacy policy.

Dispute Resolution

Disputes relating to the processing of personal data are resolved through customer support (support@dice.com.ng).

Links to Other Websites

This privacy policy solely applies to the services mentioned. The services may contain links to third-party websites that are not managed or controlled by DICE. We do not examine, monitor, or verify the correctness or completeness of such websites, nor do we accept responsibility for the opinions, material, or accuracy contained on them. Please be advised that if you use a link to navigate from the Services to another website, our privacy policy will be null and void. The rules and regulations of any other website, including those to which our platform links, govern your browsing and interactions there. These third parties may obtain your information through their own cookies or other means.

Advertising

This app or website may include links to and ads from third-party sources. DICE accepts no responsibility or liability for the behavior or content of those adverts and sites, or for third-party offerings. DICE also makes no assurances about the accuracy or appropriateness of any of the information provided in those advertising or websites.

Advertising helps to keep DICE and a variety of other websites and services free to access. Ads are meticulously reviewed to ensure maximum relevance, safety, and minimal of intrusion.
DICE neither endorses nor recommends any third-party websites, products, or services. This includes links to other websites that advertise products or services. DICE disclaims all duty for the promises made, the quality and trustworthiness of the products or services advertised, and the advertisement's content.

Cookies for Advertising

These cookies collect data about your use of the website, app, and other websites over time to improve the relevance and effectiveness of online ads for you. This is referred to as interest-based advertising. They also ensure that advertising are delivered correctly for advertisers and that the same ad does not appear repeatedly. Beyond cookies, it is quite challenging for an advertiser to connect with its target audience and monitor the quantity of clicks and ad impressions they receive.

Cookies

DICE uses "cookies" to track which areas of our website you have visited. A cookie is a small piece of data that your web browser saves to your computer or mobile device. We use cookies to enhance the functionality and speed of our website and app, even if they are not required to use them. However, in the absence of these cookies, we might not be able to remember that you have already logged in, so you might have to enter your login details every time you visit the website or app. Videos, for example, may not function properly. In most web browsers, you may turn off cookies. You may be unable to utilize certain parts of our website correctly or at all if you disable cookies. Personally identifying information is never saved in cookies by us.

Blocking and Disabling Cookies and Similar Technologies

You can set your browser to refuse cookies and associated technologies, no matter where you are. However, this may hinder our website from functioning properly and prevent you from fully utilizing all of its features and services. Furthermore, if you block cookies in your browser, you may lose certain saved data (such as login credentials and site preferences). Different browsers offer access to different controls. You will need to erase the cookie from your browser on your own; for more information, consult your browser's help menu. Disabling a cookie or group of cookies does not erase the cookie itself.

Remarketing Services

We use remarketing strategies. In digital marketing, remarketing, also known as retargeting, is the practice of presenting adverts to visitors who have already visited your website throughout the internet. Your company can generate the appearance that it is "following" users around the internet by posting adverts on their favorite websites and social media platforms.

Payment Details

We ensure that any credit card information or other payment processing details you provide will be treated as securely as possible.

Kids' Privacy

We do not address anyone younger than eighteen years old. We do not knowingly collect personally identifying information from minors. If you are a parent or guardian and are aware that your child has provided us with Personal Data, please contact us. If we learn that we collected Personal Data from anybody under the age of 18 without first obtaining parental consent, we erase it from our servers.

Changes to Our Privacy Policy

We may amend this Privacy Policy to ensure that it accurately reflects any changes we make to our policies and services. We will notify you of any changes to this Privacy Policy, for example, through our Service, and give you the opportunity to evaluate them before they go into effect, unless required by law. If you continue to use the Service, you will be legally bound by the newly revised Privacy Policy. If you disagree with this or any future revisions to the Privacy Policy, you can deactivate your account.

Third-Party Services

Links to third-party websites or services ("Third-Party Services") may be offered, and we may display, incorporate, or make available third-party material (including data, information, apps, and other products and services). You acknowledge and agree that DICE will not be held liable for any Third-Party Services, including their timeliness, accuracy, completeness, validity, copyright compliance, legality, decency, quality, or any other factor. DICE excludes all duty and obligation for any Third-Party Services, whether provided to you or any other person or entity.

Third-Party Services and links to them are provided solely for your convenience; you access and use them at your own risk and in accordance with the terms and conditions established by those third parties.

Facebook Pixel

You may watch user behavior on your website using the Facebook Pixel, an analytics tool, to discover how effective your advertising is. The pixel can be used to ensure that your adverts are seen by the intended audience. Facebook may collect information about your device when you use the Facebook Pixel. Facebook Pixel collects information that is stored in accordance with Facebook's privacy policies.

Tracking Technologies
Google Maps API

Personalized, searchable, check-in features, real-time data synching with location displays, route planning, and mash-ups are just a few of the applications that can be made with the robust Google Maps API.

For security reasons, the Google Maps API may gather information about you and your device. The Google Maps API collects data in accordance with its privacy policies.
 
The Data Protection Principles include requirements such as:

• Personal data processing must be fair, legal, transparent, and confined to uses that an individual would reasonably expect.
• Personal information should only be collected with a specific goal in mind and used for that purpose. Organizations must offer a reason for their collection of personal data.
• Personal information should not be kept for longer than necessary to achieve its intended purpose.
• The GDPR grants those covered by it the right to access their own personal data. They can also seek a copy of their data, as well as have it updated, deleted, limited, or transferred to another company.

Individual Data Subject's Rights - Data Access, Portability and Deletion

Our commitment is to help our clients comply with the GDPR's data subject rights regulations. DICE processes or stores all personal data using vendors who have been thoroughly vetted and conform to DPA standards. If your account is not removed, we keep all interactions and personal information for six years. In this situation, we will keep your data for no longer than 60 days before deleting it in accordance with our Terms of Service and Privacy Policy.

It is widely acknowledged that if you conduct business with European Union clients, you must allow them to access, update, recover, and delete their personal data. We've always given you access to your data as well as your customers' data because we're self-service. If you have any queries regarding how to use the API, our customer service staff can help.

Profile Deletion

Users can erase their personal information at any time by following the easy steps outlined below. It is important to realize that after your personal information has been erased, you will not be able to retrieve it and will need to register again.

• Login to the website/App with valid credentials.
• Click “Account” icon at the lower task bar.
• Select “Manage Account”.
• Click “Delete Account” option to delete your account.
• Input required phone number to disseminate OTP.
• Click “NEXT” button.

Contact Us

If you have any inquiries, please do not hesitate to contact us: support@dice.com.ng and online form.